BI-LO Survey Guide

BI-LO values its customers’ feedback. As a BI-LO customer, you should take the opportunity to inform BI-LO about your shopping experience. Whether it’s positive or negative, all feedback is highly appreciated, and very useful.

The easiest way to leave feedback is through the BI-Lo online customer satisfaction survey, available at or

In this guide, we will be looking at the survey steps for We’ll also talk a little bit about the BI-LO survey rewards, as well as the survey requirements.

BI-LO Survey Rewards

If you decide to take the BI-LO survey, you will receive a small recompensation for completing the questionnaire. The survey reward consists of a BI-LO coupon.

The BI-LO coupon grants you a $5 discount for your next $40 purchase.

To receive this BI-LO $5 off coupon, all you need to do is to complete the survey in its entirety. After completing the survey, your BI-LO coupon code should appear on screen.

You’ll have to write to code on your BI-LO receipt. When you go to BI-LO, you can present the receipt with the code to the cashier. This BI-LO survey coupon works in much the same way as a regular BI-LO printable couple and BI-LO digital coupons.

For more information about the BI-LO coupon policy, you should visit the BI-LO coupons section of the main website,

BI-LO Survey Requirements

The BI-LO survey is open to any recent customer. To take part in the survey, you will have to use the BI-LO survey code printed on your receipt. This survey code verifies that you are eligible for the survey. It will allow to access the questionnaire.

Your BI-LO receipt is also important when it comes to claiming your reward. To take advantage of your BI-LO coupon, you will have to write the code on the receipt. Without a receipt, you will not be able to claim your discount.

Apart from this, the usual requirements apply. Survey participants must be of legal age, and residents of the US to take part in the survey.

BI-LO Survey: How to Complete It, Steps and Tips

BI-LO Survey Guide
The Bi-Lo customer experience survey page

Now that we’ve looked at the preliminary steps, it’s time to move on to the actual survey. Here’s how the BI-LO survey works:

  • First, you must go to one of the BI-LO survey websites. The survey can be accessed at or
  • Once you reach the website, you will have to write the survey code we mentioned earlier. The survey code consists of 18 digits, grouped in three bundles.
  • Push the green Start button to begin the survey, after you’ve completed filling in the survey code.
  • You will then get the chance to answer the BI-LO survey questions. You will have to mention whether you were satisfied with the BI-LO product selection, stores, and customer service, among other things. This would be a good occasion to praise something you liked in particular, or mention an issue that keeps coming up. Bear in mind that you will receive your BI-LO coupon code regardless of how you answer the survey.

Unfortunately on Dec. 26, 2018, Bi-Lo closed its online customer feedback survey. Currently, the link will redirect you to the retailer’s official website. We don’t know whether and when the survey will be back.

Contact BI-LO

You can contact BI-LO by telephone, email or post. The fastest way to get in touch with them is by calling (800) 768 4438, anytime from 8 am until 7 pm (EST) during weekdays. Their customer service department is closed on Sundays, but you can reach them on Saturday from 8 in the morning to 4 in the afternoon.

To send them any documents or written inquiries, mail them to Customer Support, P.O. Box B, Jacksonville, FL 32203-0297.

To send them an email, use their online contact form. Include your first and last name and your preferred method of contact (phone, email, letter or no contact).

Select your subject so you can get a relevant answer from their customer service team (store, product or other). If you have a bonuscard, enter the number without the last digit. In the last field, include any questions or comments you may have. Depending on your inquiry or suggestion, you will be contacted shortly.

All other details about BI-LO, the products they sell or the company in general can be found on

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