Krystal Guest Survey Guide

The Krystal guest survey offers every Krystal customer the chance to leave feedback on Krystal restaurants, Krystal menus and Krystal services. If you have anything you want to tell Krystal, we highly recommend filling in the Krystal guest survey.

Krystal Guest Survey Guide


The Krystal restaurant truly values customer feedback, and that is why if you take the time to answer all the questions, you will receive a reward at the end. In this guide, we’ll tell you everything there is to know about this reward, as well as how to take the Krystal guest survey and what to do in case the survey isn’t working properly.

Krystal Guest Survey Rewards

As we’ve mentioned, if you complete the Krystal guest survey, you will be receiving a small gift for your time. The Krystal survey reward is a Krystal coupon. You can redeem this Krystal coupon at any of the numerous Krystal locations.

To receive your Krystal coupon, you need to have a Krystal receipt. After you complete the survey, you will receive a Krystal coupon code on your email. You will have to write this coupon code on your receipt. Bring the receipt with the Krystal coupon code on it the next time you visit a Krystal restaurant.

The offer you will be receiving with this Krystal coupon changes from time to time. You can see the value of your Krystal coupon on your receipt, right above the blank space where you’re going to write the Krystal coupon validation code.

Krystal Guest Survey Requirements

In order to take the Krystal guest survey, you need to make sure you fulfill the following requirements:

  • You must be 18 years of age or older;
  • You must be a legal resident of the United States of America;
  • Have a recent Krystal receipt

Krystal employees cannot participate in the Krystal survey. Likewise, if anyone in your household or a family member works at Krystal, you cannot participate in the survey.

Krystal Guest Survey Guide

Krystal Guest Survey: How to Complete It, Steps and Tips

If you are ready to take the Krystal guest survey, these are the steps you’re going to have to follow:

  • Go to the Krystal Guest Survey official website. The web address for the Krystal survey is
  • Type in your 12-digit survey code. You can find the Krystal survey code at the bottom of your Krystal receipt.
  • Select time of your visit. Choose the time and date of your visit from the drop down menu below the survey code box. If you’re unsure when you visited the Krystal restaurant, you see on your receipt.
  • Click “Start”. If all the information is correct, you can now begin the survey by clicking the red “Start” button.
  • Answer questions. To fully complete the survey and receive the Krystal coupon at the end you must answer all the questions. You can, however, skip the questions labeled “Optional”
  • Receive coupon code. After you answer all the questions in the Krystal guest survey, you will be informed about the Krystal coupon reward. Write in your email address and you will soon receive your Krystal coupon code.

Krystal Guest Survey Troubleshooting

During the registration process, you may encounter some issues. From our experience, the most occurring issues are related to mistyped letter or numbers. However, should you encounter an issue that has nothing to do with miswritten digits or letters, then check out our list of the most common technical issues and how to fix them.

  • No Internet Connection – check to see if your router receives any signal. You should try resetting it. If you’re using a broadband connection, you can try unplugging and plugging in your cable. On smartphones or tablets, the most common fix to this problem is to perform a force shutdown.
  • Cookies are not enabled – please check if your browser has cookies enabled. The survey website,, requires cookies to work properly. Go to your browser’s privacy settings and enable them for
  • Survey expired – you can use the Krystal guest survey code can be used 30 days after you have received it. If you do not use it within 30 days, it will expire, and you will be unable to use that code to enter the survey.

For more information about the Krystal restaurant and Krystal menu, you can visit the main website of the Krystal restaurant, Here, you can stay up to date with current Krystal offers.

If you are interested in finding a Krystal near you, you can use the Krystal store locator app at With this tool, you can find a Krystal near you, and also view the Krystal hours for that location, as well as the contact information of the Krystal restaurant you are interested in.

2 thoughts on “Krystal Guest Survey Guide”

  1. A pleasant experience–order thru delivery to my car–earns my respect for your Krystal at LakePoint in Emerson, Georgia. From a pleasant visit at DriveThru with George to his giving me 4burgers to my car, my spirits were uplifted. Taking steps to complete my order — confirming my selections, verifying what to expect, carefully handing me my items — made Krystal’s clear, efficient service noteworthy. George’s interest in me and our conversation was open hearted. His careful, quick followup deserve recognition. My peaceful drive home at midnight became quite enjoyable thanks to Krystal’s menu items plus George’s sincerity to satisfy me. To me, a very nice experience.

    • That sounds like such a lovely story. You can let your cashier know how much you appreciated their interest and kindness by contacting the customer service department.


Leave a Comment