My zaxby’s feedback Survey Guide

Taking feedback is the best way to understand customers’ needs and increase customer satisfaction rate. Like any other customer feedback survey Zaxby’s also asks customers to complete their online survey. It includes questions related to customers’ recent visits to the beach, Menu items, customer services, and much more. The purpose of this survey is to understand customers’ needs and improve their services.

The survey has questions related to menu items, services offered, restaurant cleanliness, order speed, etc. Zaxby’s team analyzes the survey results and they work on making improvements.

Now zaxby’s feedback survey is not just about giving feedback. It also gives you a validation code after completing the survey. This code can be used on your next visit to Zaxby’s restaurant to buy yourself a free Big Zax Snak as a reward for giving your valuable feedback.

Please note that the reward given by the Zaxby’slistens teams may vary depending upon the location and time. Read ZaxbysListens terms and conditions while giving your feedback.

ZaxbysListens – Survey

ZaxbysListens survey is conducted by SMG. SMG is a third-party company that helps them analyze and measure consumer preferences about Zaxby’s goods and services.

Survey Rules

  • You need to have a unique code or link from Zaxby’s to access the survey, either on an online or physical receipt or in an email sent to you by zaxby’slistens team.
  • You may need to enter certain details about the products or services you received from the Zaxby’s store to access the Survey.
  • A legal resident of the United States, DC (District of Columbia), Germany, United Kingdom, Honduras, Korea, Ireland or Denmark can participate in the survey.
  • Customers must complete the survey within 14 days of their restaurant visit.
  • You must be over 18 years of age to enter.
  • Customers may be required to answer all questions on the survey for their feedback to be considered.
  • Fraud and cheating are not allowed.
  • You must be proficient in English or Spanish.

Click here, to understand how SMG collects, uses, and shares information about you.

How to participate in My Zaxby’s Feedback Survey

Step 1 – You need to visit the Zaxby’s store and make purchase to get the receipt with a survey code on it. The receipt contains the time of visit, amount & the survey entry code required to participate in the survey.

Step 2 – Now visit Zaxby’s Listens official survey website.

Zaxbys Listens Official survey website

Step 3 – Now enter the Survey code in the space provided and click start.

Step 4 – Fill in your feedback about your recent visit to Zaxby’s. At this step, you need to rate your overall experience at the Zaxby’s and rate it between Highly satisfied to Highly dissatisfied.

Step 5 – The next few questions are related to the friendliness of team members, Temperature and taste of your food, Speed of service, Accuracy of order, ease of placing the order, etc.

Step 6 – It also asks you about the likelihood of revisiting the store in the next 30 days.

Step 7 – At this step, you need to list out the things you order and the reason for visiting the store.

Step 8 – Now you need to provide them with some of your info like age and gender. With this step, you have completed the survey. Click the next button to get your validation code.

Step 5 – At the end, you will be provided with this validation code which can be used during your next visit to Zaxby’s.

You can also watch a complete video guide on how to Fill the My Zaxby’s Feedback Survey.

Zaxb’sListen Customer Service Contact Details

If you have a question or complaint about your experience at Zaxby’s contact the company’s customer service department by phone or email.

Phone: 1-866-922-9222.

Email: [email protected]

Official website of Zaxbys –

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