PostalExperience Survey Guide

The United States Post Office is known for their devoted customer service, and you can help them improve even more by taking the PostalExperience survey. If you have decided to take this feedback survey, our article will be very helpful. Keep reading to discover all about the survey rewards and requirements. We will also walk you through each step of the survey with easy instructions. Completing the whole thing will not take more than a few minutes.

PostalExperience Survey Rewards

There are many benefits to taking the USPS online feedback survey. You can use the postal experience feedback survey as a way of complimenting any employee who was particularly helpful. If you run into any issues at the Post Office, the survey can be used to make sure that the problem is fixed. Sharing your feedback with the USPS allows the company to improve, so you will have better experiences there in the future. When you complete the survey, you can be confident that your opinions have been heard.

PostalExperience Survey Requirements

The United States Post Office asks that all participants meet the following requirements before taking the survey:

  • Participants should not be under the age of 13.
  • Survey takers must be aware that taking the survey constitutes agreement with their privacy policy.
  • Any survey participants need to have recently made a purchase at their local post office.

PostalExperience Survey: How to Complete It

1. Go to in a web browser to reach the survey.
2. Pick your preferred language and click on the “Continue” button.
3. Read the survey rules and click the blue “Next” button.
4. Write the zip code from your receipt into the blank field.
5. Continue to click the “Next” button after filling out each new page of requested information.
6. Select the location and date of your visit.
7. Rank your overall level of satisfaction with the post office on a scale of very satisfied to very dissatisfied.
8. Say whether or not you are likely to recommend that branch to others.
9. Provide more details about your post office experience in the open comment box.
10. Answer all the questions about what occurred during your visit.
11. Write any additional comments in the blank text box.
12. Submit the survey by clicking the next button.

PostalExperience Survey Completion Troubleshooting & Useful Links

You can email the company for technical support if you encounter a website error, or you can get directly in touch with USPS customer service if you have any other types of questions about the postal experience customer satisfaction survey.

Technical Support Email: [email protected]
Customer Service Email:
Customer Service Number: 1-800-ASK-USPS® (1-800-275-8777)

Leave a message on the USPS Facebook or Twitter page to share feedback with them. You can also comment below to let other PostalExperience survey participants know what you think of the survey.

18 thoughts on “PostalExperience Survey Guide”

  1. the survey would not come up when
    someone needs to fix this because my post office is tops and I want to give them 100 % satisfactory on everything since 1984 when we moved here! Thx for passing it along that the above feedbacksurvey does not work.

    • How long ago did you try to access the survey? It seems to be working now. If the problems persists, you can send an email to the USPS customer service department at

  2. I received letter from president of marketing. I have been received mail addressed to cleony group inc continuously and I continuously send it back! Now today usps sent be a letter addressed to cleony group inc or current business. I only own the property they sent the letter to and it is a residential property that I rent. I own no other property and my only other income comes from mutual funds and social security . Do you still want me to fill out a survey

  3. The web address,, takes you to numerous web pages which are either non-functional, out of date, expired (2015?) or some combination thereof.

  4. Would have been glad to fill out survey but was only able to choose the language part and that’s as far as I got.Please advise and I will complete the survey.

  5. I just took your survey via phone thinking I would be speaking to a human and not a recording, which I was not pleased with. I mailed a package priority mail from my home in Indiana to destination in Ohio which is about 200 miles in distance. I mailed it on a Saturday morning and it was not delivered until 11 days later, which is most unacceptable to me. The package was back and forth to Indianapolis, Indiana 3 different times – which is nonsense. Any future shipments I make will be by United Parcel or Fed-Ex, and will not buy stamps unless I absolutely have to.

  6. Even the fix doesn’t work. I rec’d an offer to take a survey about a recent delivery. It came with a numeric Login ID and Password. Unable to find the option to login on any of various related sites.

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