White Castle Survey Guide

White Castle customers are encouraged to leave feedback regarding their recent White Castle dining experience. If you would be interested in voicing your opinion, you can do so by taking the White Castle survey at www.whitecastle.com/survey.

In this guide, we will explain what you need to do to take the survey, and what to expect from the survey itself. If you’re still unable to take the White Castle survey, or just want to speak to a White Castle customer service representative, we have also provided White Castle contact details at the end of the article.

White Castle Survey Rewards

During certain survey periods. White Castle may offer rewards for participating in the survey. The rewards would consist of White Castle coupons or gift cards.

Currently, White Castle does not offer rewards for taking part in the survey. If they do, the value of the White Castle survey reward will be printed on your receipt. You will also most likely receive instructions on how to access the White Castle reward, what you can do to redeem it, and the exact value of the survey reward.

White Castle Survey Requirements


To take the White Castle survey, you must have a White Castle receipt with a survey invitation. White Castle survey invitations contain a code. This code will allow you to access the survey. The White Castle survey code contains 6 digits.

Keep in mind that the survey is only available online, www.whitecastle.com/survey. Thus, you will need an internet connection and a computer.

White Castle Survey: How to Complete It, Steps and Tips

If you have everything you need and want to participate in the survey, these are the steps you need to follow:

  • First, open the White Castle survey website – The address is www.whitecastle.com/survey. This address will bring you to the official White Castle survey platform
  • Choose survey language – On the first page of White Castle survey website, you are required to choose either English or Spanish.
  • Enter the survey ID – The survey ID is printed on your receipt. It should contain six digits.
  • Provide info about the White Castle location you visited. To determine when your dining experience took place, you will likely be asked to provide a few details about your visit. This include White Castle location address, hours you went there and White Castle menu items you purchased.
  • Answer survey questions – Once you have provided all the necessary information, you can proceed to answer the White Castle survey questions. You will be asked to rate your satisfaction with the White Castle menu, location atmosphere, waiting time and White Castle customer service.

White Castle Survey Trouble

In the unlikely event you’ll run into issues with survey, there are a couple of things you can do. First, check to see if you are having an issue with cookies or JavaScript. The White Castle survey website might need these in order to work properly. You will see a notification pop up at the top of your screen if this is the issue. You can also check your browser’s settings tab to see if you have disabled cookies or JavaScript.

You should also make sure the survey ID has not expired. Your receipt should tell how long the survey ID is valid. For any other issues with the White Castle survey, contact the White Castle customer support team.

White Castle Useful Information

Any information you may need about White Castle can be found on their official web page, www.whitecastle.com. White Castle is nationally regarded as the very first fast food chain in America and is still endeared by customers to this day. It was open way back in 1921 and is well-known for its square-shaped burgers.

The restaurant’s website is pretty basic and very easy to use. You can order online with the Start Order button, find locations in your area or search for certain topics on the website. You can perform Craver login or sign up for this option to get exclusive rewards and promotions.

To contact White Castle customer service, fill in the contact form available at www.whitecastle.com. You can also give White Castle customer service a call at 1-800-843-2728, or reach out on Twitter or Facebook.

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